These policies apply to all TLGenUSB hardware purchases from TLGen LLC.
Shipping
TLGenUSB is made to order. Orders typically ship within 5–10 business days after payment clears. You’ll receive tracking by email when your order ships. Delivery times vary by destination and carrier. Shipping charges (if any) are calculated at checkout. Original outbound shipping is non-refundable except for TLGen errors or covered defects.
Returns
Not the right fit? Contact us within 30 days of delivery for a return authorization. Items must be in good condition with original packaging and accessories. Light testing / vehicle plug-in is OK. Return shipping is the customer’s responsibility unless we shipped the wrong item or the product is defective (DOA). Refunds are issued for the product price after we receive and inspect the return. There is no restocking fee. To start a return, email support@TLGenApp.com with your order number and a short reason. We’ll reply with RMA instructions.
Warranty
TLGenUSB includes a 1-year limited hardware warranty from the delivery date against defects in materials and workmanship under normal TeslaCam / LightShow use. If a covered defect occurs, we will repair or replace the device (or refund if we cannot). For approved warranty claims within the U.S., we cover return shipping. Not covered: Normal flash/storage wear from continuous TeslaCam or Sentry recording Physical damage, liquid damage, misuse, or unauthorized modification Issues from unsupported vehicles/ports or incorrect setup Lost or stolen devices
Software (TLGen App)
The TLGen App is required to use TLGenUSB. App updates are provided while the product is supported. App support is separate from the hardware warranty. We do not guarantee uninterrupted compatibility with future Tesla vehicle software updates; we provide best-effort fixes when Tesla changes affect TLGenUSB or the app.
Support
Email support@TLGenApp.com and include your order number plus a short description of the issue.
